Refund policy

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged or incorrect, contact us as soon as possible so we can assess the issue and work out an appropriate solution.

Please contact us within 30 days of purchase where possible. Include your order number, a description of the issue and clear photos if the item is damaged, faulty or incorrect. This request period does not limit any rights you may have under the consumer laws that apply to your purchase.

How to contact us

Email contact@subtlequotes.com with your order number and details of the problem. We may ask for photographs or other information to help assess your request.

Change-of-mind requests

Our products are made to order. Where the law allows, we do not offer refunds or exchanges simply because you changed your mind, chose the wrong size or no longer want the item.

This policy does not remove any cancellation, return, refund, repair or replacement rights that apply under the laws of your country or region. For example, eligible UK online orders may have a statutory cancellation period. Whether an exception applies can depend on whether an item was made to your specifications or clearly personalised.

Refunds

If we approve a refund, we’ll send it to your original payment method within 10 business days of approval, or sooner where applicable law requires. Your bank or card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and it has not appeared, email us at contact@subtlequotes.com .

This policy is subject to applicable consumer protection laws. Your statutory rights are not affected.